Privacy Policy
Effective Date: October 2nd, 2026
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
By using the Website, you agree to the collection, use and disclosure of your information as described in this Policy. Please review it carefully.
THIS WEBSITE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE. ANY MEDICAL OR HEALTH INFORMATION ON THE WEBSITE IS INTENDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NEVER BE USED AS A SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. YOU SHOULD ALWAYS TALK TO YOUR HEALTH CARE PROVIDER REGARDING YOUR SPECIFIC MEDICAL NEEDS AND FOR ANY DIAGNOSIS OR TREATMENT.
1. Scope of This Privacy Policy
This website is owned and operated by Ridge RTC. This Privacy Policy (the “Policy”) describes how Ridge RTC and its corporate affiliates (collectively “we,” “our,” or “us”) collect, use, and share information obtained through our websites, as well as the privacy choices available to you. This Policy applies to information collected when you access or use our websites or otherwise interact with us online or through the phone.
Certain health information that we receive or create about you—relating to your past, present, or future health condition, treatment, or payment for health-care services—may constitute “protected health information” (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”). If you are a California resident, your health information may also be protected under applicable state privacy laws, such as California’s Confidentiality of Medical Information Act (“CMIA”).
Such information is governed by our Notice of Privacy Practices, which explains how we handle PHI. In the event of any inconsistency between this Policy and our Notice of Privacy Practices, the Notice of Privacy Practices will control.
2. Collection of Information
2.1. Categories of Information We Collect
We collect information from and about you in several ways, including information you provide directly, information automatically collected through your use of the website, and information we obtain from third parties. The categories of personal information we may collect, as defined by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), are identified below.
| Category | Examples of Information We May Collect | Source(s) | Business or Commercial Purpose for Collection |
| Identifiers | Name, email address, mailing address, phone number, date of birth, IP address, online identifiers, and similar contact details. | Directly from you; automatically from your device. | To identify you, communicate with you, and provide requested services. |
| Personal Information Described in Cal. Civ. Code § 1798.80(e) | Social Security number, insurance information, payment card and bank-account details, and other financial information. | Directly from you. | To process payments, verify identity, and facilitate healthcare-related transactions. |
| Protected Classification Characteristics | Gender, date of birth. | Directly from you. | To verify eligibility for services and comply with applicable laws. |
| Commercial Information | Records of services requested or considered, payment history, and billing details. | Directly from you. | To maintain service records and perform business operations. |
| Internet or Other Electronic Network Activity | Browsing history, search history, clickstream data, pages visited, session duration, and interaction with website features. | Automatically collected through cookies, analytics tools, and similar technologies. | To improve website functionality, security, and user experience. |
| Geolocation Data | Approximate or precise location derived from IP address or mobile device settings. | Automatically collected when you access the website. | For purposes of website analytics. |
| Audio, Electronic, Visual, or Similar Information | Information you submit through electronic forms or communications. | Directly from you. | For facilitating inquiries and providing customer support. |
| Professional or Employment-Related Information | Occupation or professional affiliations (if voluntarily provided). | Directly from you or third-party sources. | For employment purposes. |
| Inferences Drawn from Other Personal Information | Profiles or preferences reflecting service interests or website usage patterns. | Derived internally through analytics. | To improve and tailor services. |
We retain each category of personal information only as long as necessary to fulfill the purposes described above or as required by applicable law.
2.2. Information Automatically Collected from Your Use of the Website
When you interact with our websites, we automatically gather certain information about your device and usage patterns. This may include the following:
Device Information
We may collect technical details about the computer or mobile device you use to access our website. This information can include your Internet Protocol (IP) address, browser type and language, operating system, device identifiers, and general location (such as state or country). We may also collect data about how you engage with our site—such as the pages you visit, how long you stay on them, the order in which you view them, referring and exit pages, the number of clicks you make, error logs, and timestamps of your visits.
To assist in this process, we may rely on third-party analytics services and similar technologies, such as cookies, to help us better understand how users navigate and interact with the website.
Location Information
Depending on your device settings, we may collect both general and more precise location information. General location data, such as your IP address or ZIP code, allows us to tailor content to your region.
Your location information may be shared with trusted service providers or advertising partners to enable these features. If you do not want your device to share precise location information, you may disable location tracking or GPS functions in your device settings (please refer to your device manufacturer’s instructions for details).
Cookies and Similar Technologies
We and our partners use various technologies to collect information and enhance your experience on the website.
- Cookies. Cookies are small text files stored on your device that help websites recognize your browser and remember information such as login credentials, preferences, or pages visited. We use cookies to improve website performance, authenticate users, customize your browsing experience, and analyze site traffic.
We and certain business partners may also use interest-based advertising cookies, which help deliver advertisements on other sites based on your interests and prior online activity. These cookies may collect data such as IP addresses, device identifiers, browser type, pages viewed, and demographic information (e.g., age range or gender) to better understand user trends and preferences. For more details about cookies, visit www.allaboutcookies.org.
- Web Beacons. Also known as pixel tags or clear GIFs, web beacons are small graphic images embedded within webpages or emails that help us track engagement. For example, they may show us whether you opened an email, clicked a link, or viewed a specific webpage. The insights from web beacons allow us to measure the effectiveness of our communications and improve interest-based advertising.
- Website Analytics. We may engage third-party analytics providers to help us understand user interactions with the website. These tools may record actions such as mouse movements, scrolling behavior, or text typed into forms. Typically, these analytics tools do not collect personal information unless you voluntarily provide it and generally do not track your activity across unrelated websites. We use this information to evaluate website usability and improve overall functionality.
2.3. Information You Provide
We collect information that you voluntarily provide—for example, when you contact us via email, submit forms, or register through the website. Such information may include, without limitation, name, address, phone number, and insurance information.
2.4. Children
This website is intended for a general audience and for use by individuals 18 years of age and older. We do not intend to collect information on anyone under 13 years old, and anyone under 13 years old cannot use this Website without the approval of a parent or guardian. All use of this Website must comply with all applicable laws, thus, if you are a parent or authorized representative who consents to a child sharing personal information to this website, then you agree that your child’s use is consistent with this privacy policy.
3. Sharing of Personal Information
We never share or sell collected information without your consent unless legally required. Any information that you provide through this website, especially any personally identifiable information (name, address, phone, insurance information, etc.) is used solely for the purposes of responding to your inquires or to verify your insurance coverage with your insurer. This information will only be shared with need-to-know members of our team in order to process your inquiry and, if you opt to have your insurance coverage verified, with your insurer to the extent needed to accurately verify current health insurance benefits.
No personal information that you provide on our websites is ever rented, shared, sold or transferred to any third party for their benefit. However, some of our analytics partners receive information automatically collected when you visit the website and may use it for cross-context behavioral advertising. You may opt-out of this sharing through the methods described in Section 5.
4. Security
We take precautions to protect your information. When you submit sensitive information via this website, your information is protected both online and offline and shared at a minimum.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. We do use “cookies” on this site. A cookie improves your access to our site and can enable us to track how users access the website in order to enhance their online experience. The cookies are not linked to any personally identifiable information.
Though we make efforts to maintain the security of your personally identifiable information, in is important to remember that the Internet is not a completely secure environment. We recommend that whenever you send sensitive information that you use an encrypted email and a secure, private connection or provide the information by fax or telephone.
5. Your Rights and Choices
This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under applicable state law.
5.1. Advertising, marketing, cookies, and other tracking technologies choices:
- Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. You can also choose whether or not to allow the website to collect information through other tracking technologies by opting out below. If you disable or refuse cookies or similar tracking files, some features may be inaccessible or not function properly. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, we do not honor DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in this Policy.
- Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target audience preferences, you may opt out. Note that for this opt out to function, you must have your browser set to accept all browser cookies from us.
- Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out through one of the methods below, or through the “Do Not Sell or Share My Personal Information” link at the bottom of the page. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about opting out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”), including how to add the NAI Global Privacy Control (GPC) extension to your browser, see NAI: How to Opt Out. We honor GPC signals.
5.2. Location data choices:
- Location Data. You can choose whether or not to allow the website to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some features may become inaccessible or not function properly.
5.3. Your State Privacy Rights
Subject to certain exceptions, if you are a California resident, you may have rights related to your personal data, including:
- Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, data will be provided in a portable format.
- Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information’s nature and processing purpose.
- Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
- Opt-Out of Using Personal Data for Cross-Context Behavioral Advertising. You may request that we do not use your personal data for this purpose. Please note that we don’t sell or share data for monetary value. Therefore your opt-out right only applies to cross-context behavioral advertising, as defined under the CCPA.
- Nondiscrimination. We will not discriminate against you for exercising any of your privacy rights under the CCPA.
In addition, Pursuant to California Civil Code Section 1798.83, California residents have the right to request from a business any personal information that a business may have shared with a third party for direct marketing purposes.
Please note that these rights are subject to various exceptions where we may not have an obligation to fulfill your request.
To exercise any rights, please visit https://altiorhealthcare.com/contact-us/ or using the contact information provided in Section 10.
6. Links to Third Party Websites
Our websites may contain links to third-party websites provided for your convenience and reference. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the applicable privacy policies and terms of use for any linked website, as those documents govern your interactions with that site.
7. Changes to this Privacy Statement
The contents of this statement may be altered at any time, at our discretion. Changes will apply to all information we have and will be available upon request, in our office, and through our website.
8. SMS
We may collect your telephone number through direct interaction with our website, phone calls, form submissions, or during our intake process. We use this number to communicate with you for informational purposes, which may include providing updates during the pre-admission process, coordinating care, or facilitating communication between you and our team regarding services.
By providing your phone number, you consent to receive informational text messages related to your or your family member’s care or inquiry. These messages are not used for marketing purposes.
You may opt out of receiving SMS messages at any time by:
- Texting STOP to (310) 457-6300
- Emailing us at privacy@altiorhealthcare.com
Standard message and data rates may apply.
Unless otherwise expressly stated in this Policy, we never share consumer information with third parties for marketing purposes. Text messaging opt-in is always excluded from information sharing with third parties.
9. Accessibility
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. This notice is designed to meet relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
If you experience difficulty accessing this Privacy Policy or would like it in an alternative format, please contact us at the contact information listed below and we will provide it in a format that meets your needs.
10. Contact Us
If you have any comments or questions about the privacy practices described in this Policy, or wish to exercise any rights you may have, please contact us through one of the methods below:
Ridge RTC
12424 Wilshire Blvd.
Suite 800
Los Angeles, CA 90025
Phone
310-457-6300